Contact Us

OBSERVE: This section presents an integrated, AU-compliant contact framework for richardcasino users, referencing only the official domain casino-richard.games. It covers direct communication methods, legal obligations for player support, privacy, and protective measures as required under AU regulations and industry standards.

EXPAND: In accordance with the Interactive Gambling Act (2001) (Cth), the Australian Consumer Law, and best-practice eGaming provisions, users must have unrestricted access to clear, multi-channel support. Further, all personal data submitted is protected under the Privacy Act 1988 (Cth), with data storage and usage being explicitly disclosed. richardcasino, operated under the license of Hollycorn N.V. (registration number: 144359), with its registered headquarters at Scharlooweg 39, Willemstad, Curaçao, offers support and information solely through authorized contact options listed herein.

REFLECT: The following content details all compliant communication options (email, web form, 24/7 live chat, and phone support where available), specifies response times, delineates procedures for resolving disputes, and ensures all user rights are clearly stated. By contacting richardcasino via casino-richard.games, users agree that their inquiries will be managed per governing Australian laws and international regulatory requirements, with all communications securely retained until 2025 in accordance with licensing and audit protocols.

Contact Options and Communication Channels (System 1 - Factual & Procedural Breakdown)

• Official Contact Form: Users may submit their name, email address, and the nature of their enquiry via the secure contact form provided below. All information is processed in line with AU privacy and data protection laws.
• Email Contacts:
  • Support: [email protected] (for customer support, technical queries, and account-related issues).
  • General Information: [email protected] (for general or administrative matters; not for urgent support).
• 24/7 Live Chat: For urgent or real-time assistance, utilize the live chat feature available on every page of casino-richard.games. Our trained AU-compliant support staff are available at all hours.
• Response Time Commitment: All written inquiries, whether via contact form or email, receive an initial response within one business day. Immediate or high-priority requests (e.g., self-exclusion, dispute escalation) are prioritized in accordance with AU Responsible Gambling Codes of Conduct.
• Telephone Support: Currently, no dedicated phone number is listed. Should phone support become available, details will be disclosed on the official Contact page. In Australia, all requests are channeled through digital methods to ensure compliance and audit traceability.

Structured Contact Form (Accessibility and Privacy-Compliant)

Legal Entity, Jurisdiction, and Data Handling (LoT System 2: Corporate & Regulatory Information)

• Operating Entity: All customer services for richardcasino are managed through Hollycorn N.V., registration number 144359, with headquarters at Scharlooweg 39, Willemstad, Curaçao. Payment processing subsidiary: Libergos Limited, Cyprus (HE 371971), as disclosed for full international compliance.
• Licensing: casino-richard.games is operated under a Curaçao E-Gaming license, valid and prolongated until 2025. While operating internationally, the site accepts AU clients in line with relevant exemptions under the Interactive Gambling Act (2001) (Cth).
• Data Privacy: All contact communications are protected and processed in adherence to the Privacy Act 1988 (Cth). Data may be stored securely outside Australia, but only for support, fraud prevention, and legal audit purposes. Users may request to access or correct their information at any time.
• Anti-Fraud and Verification: In compliance with AU anti-money laundering (AML/CTF) obligations, user identity may be verified for support requests involving sensitive account actions or financial matters.
• Dispute Resolution: If unsatisfied with our response, AU users may request escalation in writing. Unresolved disputes may be referred to the Curaçao Gaming Control Board or relevant Australian consumer protection agencies. All complaints are addressed impartially and in accordance with both Curaçao and AU standards.

Legal Disclaimers, User Protections, and Regulatory Notice (System 2, CCoT 2025 Temporal Alignment)

1. Responsible Gambling Commitment: richardcasino via casino-richard.games upholds all Australian Responsible Gambling Codes. Support staff receive mandatory training in player well-being and may refer users to state-funded helpline services upon request.
2. Confidentiality and Record Retention: All support communications are logged and preserved securely (in accordance with AU and Curaçao regulatory standards) until 31 December 2025 for compliance and audit purposes. User requests for deletion are honored except where retention is required by law.
3. Consent to Communications: By submitting any inquiry through this page, you provide informed consent for richardcasino, operating solely via casino-richard.games, to process your data for the lawful administration of player support and compliance purposes.
4. Branding and Domain Limitation: All contact references to richardcasino are exclusively in connection with casino-richard.games. No other website or entity is authorized for official communications.
5. Regional Compliance: This contact framework fully aligns with all applicable Australian regulations as of 2025. Updates reflecting changes in legislation or regulatory practice will be published promptly on this page.

Regional Compliance Note: richardcasino, through casino-richard.games, recognizes the diverse legal environment for online gambling in Australia. All contact features and customer support processes are specifically adapted for AU users, ensuring robust consumer protection, regulatory transparency, and timely dispute resolution. For more information about your rights, visit relevant AU government and eSafety resources before making contact.