Terms & Conditions

These Terms govern your relationship with the operator of richardcasino, accessible exclusively via casino-richard.games. By accessing or using the Site, you confirm your acceptance of these Terms, which become effective as of 1 January 2025 and remain valid unless amended until at least 31 December 2025. Please read these Terms carefully before proceeding. Use of the Site is conditional upon acceptance, and continued use signifies ongoing agreement.

Definitions

OBSERVE: Key legal and industry terms must be clearly explained for all Users.
EXPAND: Ensure all operational, transactional, and compliance-relevant terms are defined, reflecting AU standards and casino-richard.games usage only.
REFLECT: List of Definitions with concise, precise meanings supporting regulatory clarity and user understanding.

• Operator: Hollycorn N.V., registered at Scharlooweg 39, Willemstad, Curaçao (Company Reg. No. 144359), and, where applicable, subsidiaries or affiliates, including Libergos Limited (Cyprus, Reg. No. ΗΕ 371971).
• User/Player: Any person of legal age (18+) who registers and/or uses any service on casino-richard.games.
• Bet: A monetary or virtual stake placed by a User on any game or outcome within casino-richard.games, according to these Terms and game rules.
• Bonus: Promotional funds, free spins, or other incentives offered by the Operator, subject to defined activation and wagering requirements.
• Wager: Amount staked by the User using either deposited or Bonus funds.
• Account: The secure digital record created by the User to access gambling services under these Terms.
• Site: The official platform accessible with all gaming and account functionalities at casino-richard.games.
• KYC: "Know Your Customer" procedures requiring identity and eligibility verification documents, in accordance with regulatory standards.
• Game License: The authorisation issued by Curaçao E-Gaming, valid until at least 2025, permitting legal operation of online gaming services.

Account Registration

OBSERVE: Review AU legal age requirement, KYC, AU anti-money laundering compliance, user responsibilities.
EXPAND: Incorporate data integrity, security measures, and regional verification standards.
REFLECT: Present procedural steps and legal conditions clearly, supporting user protection and compliance.

1. Eligibility: You must be at least 18 years old and legally permitted to participate in online gambling under your local AU jurisdiction. Proof of age and identity is required during registration and at the Operator's discretion at any later point.
2. Account Creation Process:
   • Register via the official Site, providing accurate personal and contact details (as per KYC requirements).
   • Complete email verification, and submit required identity, age, and, where relevant, address documents to satisfy AU regulatory KYC protocols and prevent fraud.
3. User Obligations:
   • You must maintain accuracy of all registration information and promptly update any changes.
   • You are responsible for the confidentiality and security of your login details. Any activity performed through your credentials is considered valid User action.
   • Multiple accounts are strictly prohibited and may result in account suspension or termination.
4. Regulatory Compliance: The Operator reserves the right, in compliance with AU anti-money laundering and counter-terrorism laws, to require further identity verification and to suspend or terminate accounts for non-compliance or suspicious activity.

Betting & Gameplay Rules

OBSERVE: Analyse rules for all gaming transactions, including bet limits, types, conduct standards.
EXPAND: Identify potential abuses, regional play limitations, live chat conduct, and fraud controls.
REFLECT: Present rules and obligations with protective clauses and user guidance.

• Placing Bets: Bets may only be placed after successful account registration and verification. Minimum and maximum bet amounts vary per game and table, as displayed on each game page.
• Bet Types: The Site provides fixed-odds, random, live dealer, and progressive jackpot games. All bets are final upon confirmation unless technical errors occur.
• Cancellation and Modification: Once a bet is confirmed, it cannot be modified or cancelled by the User. If the Operator identifies clear technical issues (including system malfunctions), the affected bets may be voided or refunded according to policy.
• Live Casino and Chat Conduct:
  • Users are prohibited from engaging in harassment, offensive language, or disruptive behaviour in any chat function or live setting.
  • Any attempt at fraud, collusion, or exploitation of game vulnerabilities may result in account suspension and voiding of impacted bets.
• Fair Play: Game results are determined by certified RNG systems or live providers under Curaçao licensing, with fairness subject to independent audit.

Bonus Terms

OBSERVE: Detail all bonus activation, wagering, and restriction policies.
EXPAND: Identify prohibited games/actions, timeframes, and bonus stacking restrictions.
REFLECT: Formulate clear User obligations and protective exclusions, meeting AU consumer protection expectations.

1. Bonus Activation: Bonuses are subject to specific eligibility and activation conditions, displayed within each promotion. Bonus availability ends no later than 31 December 2025, unless otherwise stated.
2. Wagering Requirements: Each bonus must be wagered as specified (normally 40x unless otherwise disclosed) within the promoted timeframe, generally not exceeding 30 days after activation.
3. Prohibited Actions and Games:
   • Only designated games contribute to bonus wagering; betting on table games or jackpots may not count towards requirements.
   • Misuse, "bonus hunting", using multiple accounts, or betting strategies intended solely to unlock or extract bonus funds are strictly forbidden.
4. Combining Promotions: Unless explicitly permitted, only one promotional offer may be active per User at any time. Attempts to combine or "stack" bonuses are invalid and may result in removal of all promotional benefits and voided winnings.
5. Bonus Forfeiture: Unmet wagering requirements or breach of bonus Terms may result in immediate removal of bonus funds and derived winnings.

AU Compliance Note: All bonuses are subject to responsible gambling standards and may be withheld at operator's discretion to comply with local regulatory guidelines.

Payments & Withdrawals

OBSERVE: Describe all accepted payment methods, limits, fees, timeframes, and refund/forfeiture policies.
EXPAND: Integrate anti-money laundering obligations, AU-friendly deposit methods, and crypto nuances where legal.
REFLECT: Provide clear procedural clarity and protective measures for User funds under regulatory supervision.

• Deposit Methods: richardcasino (casino-richard.games) supports deposits via credit/debit cards, e-wallets, and selected cryptocurrencies (per AU regulation and operator policy).
• Deposit & Withdrawal Limits: Individual deposit and withdrawal minima and maxima apply, as published on site and subject to change. The Operator may impose daily, weekly, or monthly transaction limits in accordance with fraud prevention and AU legislation.
• Processing Times: Deposits are typically processed instantly. Withdrawals are subject to identity verification and processed within 24-72 hours, though external payment provider timelines may also apply.
• Fees: richardcasino does not charge user-side transaction fees for AU clients unless expressly stated. External providers may apply their own fees, which are beyond operator control.
• Refund Conditions: Refunds for erroneous deposits, bets, or bonuses are evaluated case-by-case and subject to operator's discretion, provided there is no breach of Terms or suspicious activity. Bonuses that have not met wagering or activation requirements may not be refunded, and bonus-related winnings may be cancelled if breach is confirmed.
• AML/CTF Compliance: All financial transactions are subject to anti-money laundering and counter-terrorism controls, including enhanced due diligence for large or irregular transactions.

Limitation of Liability

OBSERVE: Set out operator duties, exclusions, and limitation on damages under law.
EXPAND: Integrate all required disclaimers, clarify regulatory limits, cap maximum exposure.
REFLECT: Provide explicit legal protection for both parties, referencing AU consumer legislation.

1. Operator Obligations:
   • The Operator ensures the fairness and functional integrity of all games and site operations in accordance with Curaçao and AU legal standards.
   • All outcomes are determined by certified algorithms or live dealer controls, with payout integrity subject to ongoing audit.
2. Exclusions of Liability:
   • The Operator is not liable for indirect, incidental, or consequential losses resulting from service interruptions, system errors, unauthorised account access, or force majeure, to the fullest extent permitted by law.
   • Technical disruptions caused by internet or telecommunications failure, third-party system issues, or User device malfunction do not constitute grounds for liability or refund beyond regulatory minimums.
3. Maximum Compensation: Any proven liability for losses is limited to the lesser of: the amount of the relevant bet or AU$2,000 (whichever is lower), except as otherwise required by non-excludable AU law.

Compliance Note: Nothing in these Terms excludes liability for personal injury, fraud, or willful misconduct that cannot be limited under applicable Australian legislation.

Intellectual Property Rights

OBSERVE: Protect all software, content, and trademarks.
EXPAND: Clarify prohibition on copying, disclosing, or redistributing without express permission.
REFLECT: Ensure robust IPR coverage as required by AU law and operator policy.

• Content Protection: All site materials, including code, interface elements, graphics, and trademarks, are the exclusive legal property of the Operator or licensed third parties.
• Prohibited Use: Users may not copy, redistribute, re-publish, or otherwise use content from casino-richard.games without express written consent from Hollycorn N.V.
• Third-Party Rights: All game software providers retain intellectual property rights. Use of the Site does not grant any licence or permission to the User, other than as expressly provided for access and play.

Privacy & Data Protection

OBSERVE: Reference privacy policy concisely; confirm data control and AU, EU, and Curaçao data handling compliance.
EXPAND: Inform users that data is processed per Privacy Policy and relevant statutory requirements.
REFLECT: Summarize obligations while directing users for detailed disclosures.

All personal and transactional data provided to richardcasino (via casino-richard.games) is collected, stored, and processed in accordance with our published Privacy Policy and all applicable privacy and data protection laws of Australia and other relevant jurisdictions. By using the Site, Users consent to such data processing. Users are encouraged to review the Privacy Policy for full details of their rights and protection measures.

Changes to Terms

OBSERVE: Describe procedures for amending terms and user notification modalities.
EXPAND: Provide all communication channels and opt-out process, per regulatory standards.
REFLECT: Safeguard user interests while preserving operator's right to amend conditions.

• Notification of Changes: Any material amendment of these Terms will be communicated to Users via email (where provided) and/or highlighted banner on the main page at casino-richard.games.
• Effective Date: Updated Terms become effective from the date of publication, but not earlier than 14 days after notification, unless immediate change is required for compliance reasons.
• Disagreement & Right to Discontinue: If you disagree with the revised Terms, you may close your Account per the standard termination procedure. Continued use of the Site after 14 days constitutes acceptance of the changes.

Termination & Suspension

OBSERVE: List lawful grounds and processes for account closure, refund eligibility, and user notifications.
EXPAND: Specify regulatory triggers, user right to appeal, and impact on outstanding funds or bonuses.
REFLECT: Detail procedural fairness and compliance under AU and operator's guidelines.

1. Grounds for Action: The Operator may suspend or terminate a User's account for:
   • Violation of these Terms, including fraud, cheating, or provision of false information.
   • Failure to meet KYC or regulatory requirements, including AU anti-money laundering standards.
   • Inactive accounts exceeding 12 months with prior notification, per legal requirements.
2. Procedure:
   • The User will be notified by email and/or in-site message before suspension or closure, where feasible.
   • Funds remaining after lawful termination (excluding bonuses in breach) will be refunded to the verified payment method, following KYC re-verification.
   • The Operator reserves the right to withhold or confiscate funds if termination is due to fraud, money laundering, or breach of AU law.
3. Account Reinstatement and Dispute: If you believe your account was unfairly suspended or closed, you may appeal by contacting support; review will be conducted within a specified regulatory timeframe.

Governing Law & Jurisdiction

OBSERVE: Specify governing law, dispute escalation, and enforceability.
EXPAND: Reference both Curaçao licensing and Australia as primary consumer protection regime.
REFLECT: Provide legal clarity and cross-border enforceability with fair dispute resolution avenues.

• Governing Law: These Terms are governed by the laws of Curaçao and, as applicable, the consumer protection laws of the Commonwealth of Australia.
• Jurisdiction: The courts of Curaçao have primary jurisdiction, with Users in Australia also benefiting from relevant Australian consumer law protections, provided such do not conflict with Curaçao regulatory requirements.
• Dispute Resolution Mechanism: In the event of any dispute, Users should first contact the Operator's support team. If unresolved, disputes may be escalated to independent arbitration in Curaçao or, where required by mandatory AU law, to the relevant Australian tribunal. The operator will engage in good faith to resolve disputes and provide all regulatory recourse required.

Contact Information

OBSERVE: List support and legal contacts as per provided data.
EXPAND: Ensure all Users have full access to electronic and postal correspondence options.
REFLECT: Present all critical contact avenues for regulatory and consumer protection compliance.

• Customer Support:
  • Email: support@casino-richard.games
• General & Legal Enquiries:
  • Email: info@casino-richard.games
  • Headquarters and Legal Address: Scharlooweg 39, Willemstad, Curaçao
• Payment Processing Entity (Subsidiary):
  • Libergos Limited, Cyprus (Reg. No. ΗΕ 371971)
• Official Website: https://casino-richard.games

For any unresolved complaints or regulatory enquiries, Users may request referral to the Operator's legal department via the addresses above.