Responsible Gaming

Responsible gaming is a guiding principle that ensures gambling remains a safe, enjoyable form of entertainment. At casino-richard.games (operated by richardcasino), we are committed to informing our players about conscious gambling practices, promoting self-control, and upholding the highest standards of player protection. If you ever require support or guidance regarding your gaming behavior, our dedicated team is ready to assist you at any moment during your use of casino-richard.games.

Risk Awareness

OBSERVE: Gambling can entail risks, particularly when pursued without self-control. Recognizing the warning signs at an early stage is critical to safeguarding your well-being.

EXPAND: The most common indicators of problem gambling include, but are not limited to:

• Preoccupation with Gambling: Constantly thinking about casino games even when not playing.
• Increasing Stakes and Bets: Frequently raising bet amounts to chase losses or amplify excitement.
• Unsuccessful Attempts to Stop: Trying, but failing, to reduce or quit gambling activities.
• Neglecting Responsibilities: Missing work, studies, or family obligations due to gaming.
• Financial Difficulties: Experiencing money issues directly linked to your gambling behavior.
• Borrowing or Selling: Seeking loans or selling possessions to fund bets.
• Mood Changes: Feeling anxious, agitated, or depressed as a result of gambling outcomes.

REFLECT: If you recognize these patterns, consider undertaking the following self-assessment:

Self-Assessment Test

• Do you find it difficult to stop gambling once you have started?
• Have you bet more than you could afford to lose?
• Have you felt the need to gamble with larger amounts to get the same feeling?
• Have you neglected personal or professional responsibilities to gamble?
• Have you tried to recover gambling losses by betting more?
• Have you experienced feelings of guilt due to your gambling?

If you answered 'yes' to any of the above, we encourage you to use the support tools outlined below or contact our support team at support@casino-richard.games for confidential assistance.

Regional Compliance Note: This approach aligns with Australian responsible gambling awareness requirements in 2025.

Limits & Tools

OBSERVE: casino-richard.games provides integrated tools to help players set and maintain clear boundaries for their gaming activities.

Setting Deposit Limits

1. Locate the Responsible Gaming Section: Log in to your account on casino-richard.games and navigate to the "Personal Account" dashboard. Select "Responsible Gaming."
2. Choose the Limit Type: Select the limit you wish to set: daily, weekly, or monthly deposit limits.
3. Enter Your Preferred Amount: Input the maximum deposit amount for the chosen timeframe. Ensure this figure is within your personal financial means.
4. Confirm and Activate: Review your selection and confirm. The new limit is active immediately and cannot be increased until the expiry of the relevant period; reductions are effective instantly.

Session Time Limits & Break Controls

• Session Timers: In the "Responsible Gaming" section, activate a session timer to limit continuous play. When the limit is reached, a mandatory notification will prompt you to end or extend your session.
• Time-Out (Short Break): You can self-exclude temporarily by selecting "Time-Out" in your account. Choose a pause period of 24, 48, or 72 hours. During Time-Out, your account will be inaccessible for gaming.

REFLECT: These tools are designed to comply with AU regulatory standards for player protection as recognized in 2025. They support your right to control and moderate your gaming behavior.

Self-Exclusion

OBSERVE: casino-richard.games enables all users to implement self-exclusion for periods ranging from 6 months to lifetime, in accordance with Australian responsible gaming legislation.

1. Accessing Self-Exclusion: Log into your casino-richard.games account. Within "Responsible Gaming," select "Self-Exclusion."
2. Choose Duration: Select the desired exclusion period (minimum six months; maximum up to permanent exclusion).
3. Confirm Your Request: Read and accept the terms regarding self-exclusion. Confirmation is required to initiate the process.
4. Support Contact: For assistance or questions, reach out to support@casino-richard.games.
5. What Happens Next:
   • Upon activation, your account is entirely inaccessible. You cannot log in or place bets.
   • Any remaining balance may be withdrawn by contacting support and verifying your identity, subject to our terms and the applicable laws.
   • Refunds, if any, are processed in compliance with legal and contractual obligations, typically within a 30-day period unless delayed by force majeure or anti-money laundering checks.
   • Self-exclusion cannot be lifted until the end of your chosen period and may be extended upon written request or if required under applicable law.

Legal Protective Clause: All self-exclusion requests are confidential and irrevocable within the requested period to ensure player safety. Should you have any complaints or require further clarification, correspondence should be directed to support@casino-richard.games.

Regional Compliance Note: These procedures comply with AU regulatory frameworks and follow Curaçao licensing obligations as set in 2025.

Support Resources

OBSERVE: External resources are vital for players requiring additional assistance. The following organizations offer specialized support for gambling-related issues.

• GAMCARE
  • UK-based service accessible internationally; provides counseling, live chat, and practical advice.
  • Website: www.gamcare.org.uk
  • Helpline: +44 808 8020 133 (international charges may apply)
  • Email: info@gamcare.org.uk
• Gamblers Anonymous
  • Peer-to-peer support network with meetings worldwide, including Australia.
  • Website: www.gamblersanonymous.org/ga/
• Gambling Help Online (Australia)
  • Australian national service offering free counseling, information, and live chat support 24/7.
  • Website: www.gamblinghelponline.org.au
  • Helpline: 1800 858 858
• The Salvation Army Gambling Help (Australia)
  • Offers emergency assistance, counseling, and financial advice specific to gambling harm.
  • Website: www.salvationarmy.org.au/gambling-harm
• European Services
  • BeGambleAware: Advice and self-exclusion tools for EU-based users - www.begambleaware.org
  • EGBA (European Gaming and Betting Association): Policy and responsible gaming standards - www.egba.eu

REFLECT: Utilizing these organizations can provide confidential advice, emergency counseling, and community support for both players and their families.

Help for Family

OBSERVE: Gambling problems can impact close relations. Family members and friends may notice worrying behaviors or experience harm themselves.

• Open Communication: Approach the gambler calmly and non-judgmentally. Express your concerns specifically, focusing on observed behaviors, not accusations.
• Encourage Support: Suggest professional help or participation in group support communities, such as Gambling Help Online Family Resources or Gam-Anon.
• Access Family Forums: Online support forums and chat groups like GamCare Forum provide a safe space for loved ones.
• Take Next Steps:
  • Contact national hotlines for immediate assistance (e.g., 1800 858 858 in Australia).
  • If emotional distress is present, consider booking with a credentialed psychotherapist specializing in addiction support in your region.

REFLECT: Early intervention and compassionate support can significantly increase the chances of recovery.

Operator's Commitment

OBSERVE: At casino-richard.games, player well-being is an operational priority. We conduct ongoing behavioral monitoring and risk assessments as part of our license requirements and internal player protection standards.

Internal Risk-Check Procedures

• Behavior Analysis: Automated systems review player activity for unusual patterns (e.g. rapid, high-value bets; extended play; repeated deposit failures).
• Warning Messages: If risk indicators are detected, responsible gaming notifications prompt players to review their limits, consider taking breaks, or seek help.

Proactive Support Actions

• Direct Contact: Where risk patterns are identified (as per AU and Curaçao standards), casino-richard.games support staff may reach out via e-mail to offer support, suggest the use of limits or self-exclusion, and provide information on local support resources.
• Account Controls: If necessary, temporary access restrictions may be applied as a preventive measure pending further review and communication with the player.

Legal Protection and Transparency: These actions are implemented in accordance with applicable local and international privacy regulations. Player data is handled securely and communication is conducted respectfully and confidentially.

REFLECT: This approach ensures the casino upholds its legal and ethical obligations while promoting responsible entertainment on casino-richard.games.

Regional Compliance Note: Compliance with all AU-specific player protection standards and Curaçao licensing provisions as effective through 2025.

Updates

OBSERVE: To ensure all users are kept informed of changes in responsible gaming policies, terms, and available protective measures, the following notification measures are in place:

• Website Banners: Announcements about significant Responsible Gaming updates on the casino-richard.games homepage and within the Personal Account area.
• E-mail Notification: Where required, registered users receive update notifications via e-mail to the address associated with their casino-richard.games account.

REFLECT: Users are encouraged to review these updates regularly to remain aware of their rights and the protections in place.

Date of Last Update: 1 June 2025

Contact & Feedback

OBSERVE: For specific questions, requests for additional support, or to initiate a self-control procedure, please use the following contact details for the responsible gaming team at casino-richard.games:

• E-mail (Priority): support@casino-richard.games
• General Inquiries: info@casino-richard.games

If you wish to submit confidential feedback, request activation of protective measures, or make a formal complaint, send an e-mail to the addresses above. Please include your account details and a clear description of your inquiry to facilitate a prompt response. While a contact form is not currently specified, all e-mail submissions are prioritized by our compliance team.

Mail Address (Registered Office): Scharlooweg 39, Willemstad, Curaçao (Hollycorn N.V., parent company of casino-richard.games).

REFLECT: All communications are treated in accordance with AU and international data protection standards, with strict confidentiality and prompt acknowledgment in line with regulatory best practice (response within 48 hours, unless specified otherwise by law).