Privacy Policy

This Privacy Policy applies to all users and visitors of casino-richard.games operated as richardcasino. The privacy of your personal information is of paramount importance to us. This policy explains how we collect, use, disclose, and protect your data when you interact with our services. Its effective date is 1 January 2025, and it is designed to comply with applicable Australian privacy laws and industry standards.

Who We Are

OBSERVE: The operator of casino-richard.games, trading as richardcasino, is Hollycorn N.V., a company incorporated under the laws of Curaçao. Our registered and legal address is Scharlooweg 39, Willemstad, Curaçao. The company registration number is 144359. For certain services, our authorized payments subsidiary is Libergos Limited, registered in Cyprus (reg. no. ΗΕ 371971).

Data Protection Contact: For privacy or data protection inquiries, please contact our Data Protection Department at [email protected] or [email protected].
Responsible Person: Sophie Taylor (Data Protection Officer) oversees compliance with this privacy policy.

What Personal Data We Collect

OBSERVE: We collect categories of personal and technical data to provide, operate, and secure our services for users located in Australia.

Personal Identification Data: Full name, date of birth, residential address, e-mail, phone number, identification documentation as required for KYC (Know Your Customer) procedures.
Technical and Usage Data: IP address, device identifiers, browser and system log files, access times, and site navigation data.
Payment and Transaction Data: Payment account details, transaction history, withdrawal and deposit amounts, banking provider information.
Behavioral Data: Betting and gaming histories, gaming behavior, clicks, session duration, and user preferences.
Cookies and Tracking Technologies: Various cookies (session, persistent, third-party) and similar technologies to optimize service and for analytics.

EXPAND: We may also collect additional data necessary to fulfill legal, regulatory, and anti-fraud obligations in Australia and other operating jurisdictions.

Legal Basis for Processing

OBSERVE: Under Australian privacy legislation (such as the Privacy Act 1988 and the Australian Privacy Principles), personal information must be processed lawfully and fairly.

User Consent: We may process your information after obtaining explicit and unambiguous consent for specific uses such as marketing communications and use of non-essential cookies.
Contractual Necessity: Processing is required to provide gaming services, fulfilling the terms and conditions agreed when registering an account or conducting transactions at casino-richard.games.
Legal and Regulatory Compliance: We process data to comply with obligations under Australian anti-money laundering (AML) and KYC regulations, gambling operator licensing conditions, and lawful information requests from regulators or law enforcement bodies.
Legitimate Interests: Data may be processed for purposes such as fraud prevention, network and information security, analytics, and business optimization, provided this does not override your rights and freedoms.

REFLECT: Where we rely on consent as the legal basis, you may withdraw your consent at any time through your account settings or by contacting the Data Protection Department.

Purpose of Processing

OBSERVE: Personal data is used strictly for the following purposes, in line with AU legal and regulatory obligations:

Service Provision: To register and manage user accounts, process deposits and withdrawals, deliver gaming services, and verify eligibility and identity.
Service Improvement: To monitor performance, analyze usage, optimize user experience, and address technical issues.
Marketing and Communication: To provide promotional offers, updates, and information about new features, subject to your consent and Australian Spam Act requirements.
Analytics: To perform statistical and trend analysis, improve games and services, and support business decision-making.
Fraud and Abuse Prevention: To detect, investigate, and prevent fraudulent activities, misuse, and violations of our terms and regulatory obligations.

Disclosure & Sharing

OBSERVE: We restrict disclosure of your data to third parties except as necessary to fulfill legal obligations, process transactions, operate the casino, or with your express consent.

Payment Partners: Financial and payment processing partners to facilitate deposits, withdrawals, and other transactional activities. Subsidiary Libergos Limited in Cyprus may be engaged for payment processing.
Service Providers: IT support, technical infrastructure, game providers, and analytics service vendors who process data as instructed by richardcasino, as necessary for service operation.
Regulatory Bodies: Regulatory authorities and law enforcement in AU or Curaçao, in compliance with licensing and legal obligations (e.g., reporting, investigations).
Affiliates and Advertising Partners: Limited sharing for marketing purposes with your explicit consent, subject to applicable law.

Protective Clause: All third parties are contractually required to adhere to strict data protection and confidentiality standards.

International Transfers

OBSERVE: Due to our international operations, your personal data may be transferred to and processed in jurisdictions outside Australia, including Curaçao and Cyprus.

Data Export: Information may be shared with our group companies (Hollycorn N.V., Libergos Limited) and verified third-party service providers as required for casino operation.
Protection Guarantees: We implement safeguards such as Standard Contractual Clauses, binding corporate arrangements, and other internationally recognized data protection mechanisms consistent with Australian law.
User Rights: Where data is transferred internationally, your statutory rights remain protected as detailed herein.

Regional Compliance Note: International transfers are limited to countries where adequate data protection standards exist or necessary protective measures are ensured.

Data Retention

OBSERVE: Data is retained only as long as necessary to fulfill the specific purposes for which it was collected, comply with statutory or regulatory requirements, and resolve disputes.

Personal Account Data: Kept for the duration of your relationship with casino-richard.games. Upon account closure, essential personal and transactional data is archived for no more than 5 years in line with AML and KYC requirements.
Technical and Usage Data: Normally retained for up to 1 year after collection, unless a longer period is mandated for legal or security reasons.
Marketing Data: Retained no longer than 2 years after the last user interaction or until you withdraw consent.

Deletion Criteria: Data is permanently deleted or anonymized once retention periods expire, upon verified user request (except where preservation is legally mandated), or when processing purposes no longer apply.

Your Rights

OBSERVE: In accordance with Australian privacy law and applicable European standards (where extended), you have the following rights regarding your personal information:

Access: You may request confirmation of what personal data we hold and obtain a copy in an accessible format.
Correction: You have the right to request rectification of inaccurate or incomplete data.
Deletion: You may request erasure of your data where there is no overriding legal justification for its retention.
Restriction: You may request restriction of processing under certain circumstances (e.g., data accuracy in dispute or pending a legal claim).
Objection: You may object to processing based on legitimate interests, or to direct marketing at any time.
Data Portability: Right to receive your personal data in a machine-readable format for transfer to another provider, where applicable.
Withdrawal of Consent: Any consent given for marketing or specific processing may be withdrawn at any time without affecting lawfulness of prior use.

Requests may be made via email to [email protected]. We process all right requests within 30 days where legally permitted. Additional verification may be necessary to safeguard your privacy.

Cookies & Tracking Technologies

OBSERVE: casino-richard.games uses cookies and comparable tracking mechanisms to enhance user experience, improve website functionality, and fulfil analytics and legal requirements.

Session Cookies: Essential for secure login, session management, and core functionality; expire when you leave the site.
Persistent Cookies: Remain on your device to remember preferences and facilitate a faster, personalized experience.
Third-Party Cookies: Set by analytics, advertising networks, or gaming providers to collect information for analytics, advertising, or enable certain features, with your explicit consent where required.

Managing Cookies

Browser Controls: Most browsers allow you to block or delete cookies; details are available in your browser's help section.
Opt-Out Panel: You may adjust cookie preferences through your account dashboard or site cookie banner.

Disabling cookies may impact your ability to access certain services or features.

Data Security

OBSERVE: We apply rigorous technical and organizational measures to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

SSL Encryption: All data transmissions are secured using advanced SSL encryption standards.
Data Access Controls: Access to personal information is granted only to authorized staff under confidentiality obligations.
Storage Security: Data is stored in secure facilities subject to regular penetration testing and security audits.
Organizational Safeguards: Staff receive regular privacy and security training, and critical processes are subject to regular reviews.
Incident Response: Incident detection and management protocols are in place for rapid response to data breaches, in accordance with Australian Notifiable Data Breaches (NDB) Scheme requirements.

Complaints & Contacts

OBSERVE: Should you have any concerns or complaints regarding your data or this privacy policy, please contact our Data Protection Officer.

Data Protection Officer: Sophie Taylor ([email protected] or [email protected]).
Complaint Procedure: We endeavor to resolve all complaints fairly and within 30 days. Please include sufficient information to help us process your request efficiently.
External Recourse: If dissatisfaction persists, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Updates

OBSERVE: We may change this Privacy Policy in response to regulatory, technological, or operational changes. Updates will be posted on casino-richard.games, and, where appropriate, you will be notified directly (e.g., via e-mail or on-site notification).

Latest Revision Date: 1 January 2025
Notification Method: All material changes will be notified to users in advance, ensuring opportunities to review updated terms before they become effective.

Please review this policy regularly to remain informed about how we protect your privacy.